Among the biggest challenges of leading a team is the gap between what you say and what they hear. Somedays the gap feels narrow. Others it can seem like a chasm. You did what? That’s one reason we recommend weekly accountability meetings with staff. Whether you botched the delivery or they fumbled the reception, it’s hard to get too far off course in 7 days. These weekly meetings serve as weekly course corrections, coaching opportunities, and celebrations.

Author Michael Lewis applied to be a tour guide for a boutique travel company when he was graduating from college. When he arrived, the owner said, “I don’t have time for the interview because they’ve just told us we need to move our office furniture around. Will you help me?” Lewis agreed and they spent the next hour rearranging the furniture. The owner called him the following day to say he’d landed the job. Turns out each applicant was given the same story. One would move the furniture out and the next would move it back. The owner wanted to know what the applicants were like in action, how they collaborated, and, most importantly, how they handled the unexpected.

Anson Dorrance may be the best coach you’ve never heard of. As the head coach of the University of North Carolina (UNC) women’s soccer team, he has claimed 21 of 41 NCAA women's soccer titles. No other program has more than three. Famed UNC basketball coach Dean Smith once declared, “This is a women’s soccer school. We’re just trying to keep up with them.” When I worked on Mia Hamm’s book, Go for the Goal, I got to hear about one of the keys to the team’s success –  the “competitive cauldron.”

Happy New Year! With 2023 officially in the books, it’s time to take a moment and look back. Last December, I shared a version of these reflection questions with the assignment to take a couple of hours to answer them thoughtfully. 2024 is young. This is a great time to reflect, re-focus, and re-center.

There is perhaps no greater waste of time than to do a great job on something that doesn’t matter. Yet, troops of trivial tasks emerge daily from our texts and inboxes. Deadlines must be met, anxious clients need to be calmed, and opportunities to be claimed. The trick to defending against them is knowing what you’ve already said yes to. We must keep our priorities clear and give them the time and effort they demand. The simplest way to do this is with the 411 and Time Blocking.

Continuing our series on the building blocks of extraordinary success, we’ll move from purpose to priority. When our kids were in preschool, I remember getting a bulletin from the director to the parents. Written on an old-school typewriter and photocopied, the headline read: “Poopyhead.” Yeah, it got my attention.

Continuing our series on the building blocks of extraordinary success, we’re doubling down on last week’s core values discussion. On the way home from our annual goal-setting retreat, Wendy and I listened to Mo Anderson on the Empire Building podcast. Mo told a story about getting out of business with someone for violating a company standard. She said there was no debate because “our standards reflect our values.”

Last week, we covered the power of the Three P’s Approach for our new series on the building blocks of extraordinary success. A clear sense of purpose spotlights your priorities and leads you to maximum productivity. But, for many, the challenge begins with formulating your purpose. It feels grandiose. Who am I to have a purpose statement? Where do I even start? Over the years, we’ve found a solution—identifying your core values. Core values can be discovered with a half hour of reflection and serve as an excellent gateway to purpose. You can then use them to make commitments with confidence and to establish standards for your decisions.

I hope you enjoyed our No-vember series. Learning to say no to distractions is the gift you give yourself and your goals. (If you missed these issues, you can find them here, here, here, and here.) As we approach the New Year, the TwentyPercenter will be focused on the building blocks of extraordinary success, beginning with the Three P’s Approach.

Belated Happy Thanksgiving. I hope you enjoyed seeing friends and family. And that you didn’t feel too many regrets after going “feast mode” on the turkey and dressing. Today, we conclude No-vember by tackling the biggest objection to saying no – How do we say no to tasks that must be done? By saying no to giving them unnecessary time with batching.